Effective date: 15 October 2026

PDFCart sells digital products that are delivered instantly and cannot be returned once downloaded. To be fair to our customers, we offer refunds in the clear cases below.

1. When you are eligible for a full refund

Situation	Request within	Refund
Payment deducted but product not delivered, and our team cannot deliver it within 48 hours of your complaint	7 days of payment	Full amount
Duplicate payment for the same order	7 days of payment	Duplicate amount
File is corrupted or will not open, and we cannot send a working file within 48 hours	7 days of payment	Full amount
You received a different product from the one you paid for, and we cannot correct it within 48 hours	7 days of payment	Full amount

2. When refunds are not available

You have downloaded a correctly working product and changed your mind.
You bought a product by mistake and have already downloaded it.
The request is made more than 7 days after payment.

3. Cancellations

An order can be cancelled before the download link is opened. Because delivery is instant, please contact us immediately at [email protected] or WhatsApp +91 88499 80572 with your payment ID. If the link has not been opened, we will cancel the order and refund the full amount.

4. How to request a refund

Email [email protected] or WhatsApp +91 88499 80572 with: your name, the email/phone used at checkout, the product name, your Razorpay payment ID, and a short description of the issue (with a screenshot if possible).

5. Refund timelines

We review your request and reply within 2 business days.
Approved refunds are processed within 5–7 business days to the original payment method (UPI, card, netbanking or wallet).
Your bank may take a few additional days to show the credit.

6. Contact